Frequently Asked Questions

How do you price your shutters?

We price our shutters based on the size of your window opening. Measuring, manufacturing, installation, and our lifetime limited warranty are included in the shutters price. All design options are included in that price except for non-standard windows, curved or other geometric designs. Larger orders may qualify for a volume discount.

How long will it take to get my new shutters?

Shutters production time varies based on our backlog at the time the order is placed. In general, your shutters can be installed 8 to 10 weeks from order placement.

What's the minimum order?

The minimum order amount is one window or door panel. We do recommend you discuss with our designer to understand your requirements and needs.

How do I place an order?

It is very easy to place your order. Once all measurements, specifications and costs have been agreed you can call our office  and we will be more than happy to place the order for you.

What are your payment terms?

We require a 50% down payment when the order is placed and the balance due at installation. We accept checks, cash, or card.



Do you accept cancellations?

Your indoor shutters are custom made to fit your particular windows, so once your order has been accepted, checked and confirmed by phone and by email, it can’t be cancelled. Your requirements and specification and are deemed non resaleable. We’ll do everything we can to make sure you are absolutely happy before sending your Order Confirmation email and making your shutters. 


Order Cancellation by Us

In certain situations it may be necessary for us to cancel your order. This may be due to a production issue with our manufacturing plant, or other circumstances outside of our control. In the event of this occurring we will notify you via e-mail and re-credit any money debited at order placement. We will not be liable for any compensation payment in the event of order cancellation by Us.

Do you accept returns?

Unfortunately, at this time we do not accept returns. Your indoor shutters are custom made to fit your home windows, so once your order has been accepted, checked, confirmed and installed it can’t be returned.

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Florida Office



Melbourne, FL 32901

Phone: (321) xxx-xxxx


Monday - Saturday

7 am - 7 pm

Maryland Office


Rockville Pike

Bethesda, MD 20852

Phone: (240) xxx-xxxx



Monday - Saturday

7 am - 7 pm

Customer Service

Email us anytime with questions about our products, service, or scheduling